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Win11: ride video quality degrades after several rides in one session

Bug Reports

Especially while testing I often ride (parts) of several rides in one Fulgaz session. I find that the ride video degrades significantly after two or three rides, both resolution and jitter/jerkiness. When I restart the app it’s all back to normal (for the first ride or two).

Posted by bernhard ·
Status: Completed2 comments

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Comments2

  • Klem (FulGaz)

    Team•

    Nov 13, 2025

    Before your next ride, please head into FulGaz settings -> video settings, and...

    1. Set your video preference to 1080p

    2. Tick the “Use Preferred Streaming Resolution” option

    3. Un-tick the "Enable Hardware Acceleration" option

    The above configuration tends to resolve most ride video issues, even on downloaded ride videos. A few other tips that may help:

    • Download the ride video in full beforehand

    • Close any other programs running in the background while using FulGaz 

    • Ensure there is at least 10GB of free space on your device 

    • Install any pending software/driver updates for your device via Windows Update

    • bernhard

      •

      Nov 17, 2025

      Thanks Klem, I tried your suggestions. I was surprised to find that the video is "blotchier" (unfocused/unresolved patches, especially noticeable on the road at mid distance) right from the first ride in a session with the suggested settings. In that case I prefer to stick to the original settings and restart Fulgaz after every couple of rides if necessary to reset my original issue with the increased jerkiness of the video. Not such a big problem. I just thought it seemed to point to a filling buffer type of issue since restarting Fulgaz resets it every time… of course I don’t know anything about the programming behind it all.