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Android: "Unexpected error occurred during the ride" when trying to start ride

Bug Reports

Some rides I try it brings up an error message and I think these may be rides I have ridden before? (I’m unsure though as it removed the 'ridden' banner when I changed to v7)

Posted by Colin_L ·
Status: Need Research5 comments

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Comments5

  • Big G

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    Jul 5

    •

    Merged request

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    1 vote

    An unexpected error occurred

    Hi there,

    I am getting a constant “unexpected error occured during this ride” right at the start of the ride after the READY, SET, GO. I dismount my trainer, turn the Wahoo Kickr off, reboot the Samsung Tablet, start all over again, and still get theis meessage, even though I have downloaded the rides.

    This has been occuring since the latest update way more frequently. This never used to occur. I’ve cleared the cache, updated Android and Filgaz app, but to no avail.

    Can someone please advise how to fix this? I’ve just paid for my subscription renewal and I feel like asking for a refund…..

    Thanks,

    Graeme

  • Colin_L

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    May 26

    Update…I don’t seem to see this issue anymore, so unable to reproduce. I’m using Windows.

  • Klem (FulGaz)

    Team•

    Apr 14

    From Peter via support:

    Cannot ride any course without it giving me an error.


    Troubleshooting steps:
    Uninstalled everything and reinstalled
    Installed latest Android updates
    Switch settings to 780p video quality
    Downloaded rides - doesnt work
    Streamed rides - doesnt work
    Tried numerous different rides, all error out.

    What is interesting is that the app doesnt crash. The app connects to the Kickr, starts the ride, but within 3 seconds, throws up the error. Then it goes back to the ride page.