Windows ride video "white screen" on start
since january i have a problem with fulgaz. i did an update then which did not work well. I had to reinstall fulgaz. i also got the message to install .net desktop runtime first. i can open fulgaz without problems. i can download a ride without problems. i can connect my tacx flux s without problems. BUT, when i want to ride a ride and i press start i get a blurry yellow screen with hud and the countdown "set" and "go", but nothing happens.
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Comments3
Petra
Jul 21, 2025
i tried some minutes streaming the ride above (Rigi Loop) and it works very well. Then i tried to download the ride inside the fulgaz app. It also works (some minutes) very well. But download the ride vom members.fulgaz to an additional folder does not work (see screenshot above)
dawitika
May 23, 2025
Recently using Apple TV I had a similar problem but it turned out to be the video 4k video I had downloaded with must have got corrupted on download. It would not run completely on QuickTime, but when downloaded again all was fine.
Klem (FulGaz)
May 20, 2025
This particular issue has been a tricky one, as we have not been able to replicate the "blank video" bug on any of our Windows test machines.
That's not to say it's not an issue, we definitely do know that it has been affecting a handful of Windows customers since the recent updates. Our software developers do still have this as an open case, and will continue to investigate. It is likely some form of software or hardware clash between the FulGaz coding and the Windows video driver/software coding.
I did have one customer who managed to resolve this with a complete re-install of their Windows OS, but that is a rather drastic solution that I probably wouldn't recommend!